Legal
This Privacy Policy explains how ap33 collects, uses, stores, and protects your personal data when you use ap33.bid. Your privacy matters to us — we handle every Malaysian player's data with the same care we apply to their funds.
Six key commitments ap33 makes to every player regarding their personal data. Full policy details follow below.
ap33 collects only the personal data that is strictly necessary for the purposes described in this policy — account management, payment processing, regulatory compliance, and responsible gaming obligations. We do not collect data we do not need.
All personal data held by ap33 is protected with 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to player data is restricted to authorised personnel on a strict need-to-know basis.
ap33 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Data sharing with partners is limited to what is necessary to provide the ap33 service and fulfil regulatory obligations.
You have the right to request a copy of the personal data ap33 holds about you, to correct inaccuracies, and to request erasure of data subject to regulatory retention obligations. Contact ap33 support to exercise these rights.
ap33 uses cookies and similar tracking technologies solely to improve platform performance, maintain session security, and analyse aggregate usage patterns. No personally identifiable data is shared with advertising networks through cookies.
ap33 retains player data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable gaming authority regulations and anti-money-laundering laws — typically a minimum of five years from account closure.
ap33 ("ap33," "we," "us," "our") operates the online gaming platform accessible at ap33.bid, including all casino, sportsbook, and slots products offered therein. ap33 is the data controller in respect of the personal data you provide when registering, using, or accessing the ap33 platform.
For any queries, requests, or concerns relating to this Privacy Policy or the processing of your personal data by ap33, you may contact our Data Protection team at: [email protected]. Please include "Privacy Request" in the subject line of your correspondence to ensure your message is directed to the appropriate team.
2.1 Registration and Account Data. When you create an ap33 account, we collect your full legal name, date of birth, residential address, email address, and phone number. This information is required to create and maintain your account, verify your identity, and comply with our Know Your Customer (KYC) and anti-money-laundering obligations.
2.2 Identity Verification Documents. As part of the KYC process required by our international gaming authority licence, ap33 may collect copies of government-issued identity documents (such as your MyKad or passport), proof of address documentation, and proof of payment method ownership. These documents are processed and stored in accordance with the security standards described in Section 7.
2.3 Financial and Transaction Data. ap33 collects records of all deposits, withdrawals, game stakes, winnings, and bonus transactions associated with your account. Payment method identifiers (such as masked card numbers, e-wallet account references, or bank account details used for FPX payments) are stored to facilitate transaction processing and AML compliance. ap33 does not store complete credit or debit card numbers — full card data is processed exclusively by our certified payment processors.
2.4 Gaming Activity Data. ap33 maintains records of all games played, bets placed, and results generated through your account. This data is used for game integrity, dispute resolution, responsible gaming monitoring, and regulatory reporting purposes.
2.5 Technical and Usage Data. When you access ap33.bid, we automatically collect certain technical information including your IP address, device type and operating system, browser type and version, referring URL, pages visited, session duration, and approximate geographic location derived from your IP address. This data is collected through server logs and cookie technologies.
2.6 Communications Data. When you contact ap33 customer support via live chat, email, or any other channel, we retain records of those communications including their content, timestamps, and resolution outcomes. This data is used for quality assurance, dispute resolution, and regulatory compliance.
2.7 Responsible Gaming Data. If you use ap33's responsible gaming tools — including deposit limits, self-exclusion requests, or cooling-off periods — ap33 records the parameters of those tools and the dates on which they were applied. This data is handled with particular sensitivity and is used exclusively for the purpose of enforcing your chosen responsible gaming restrictions.
ap33 uses the personal data described above for the following purposes:
ap33 processes your personal data on the following legal bases, as applicable to each processing activity:
Contractual Necessity. The processing of your registration data, KYC documents, financial transaction data, and gaming activity data is necessary to perform the contract between you and ap33 — that is, to provide you with the ap33 gaming platform and associated services.
Legal Obligation. ap33 is subject to anti-money-laundering regulations, gaming authority licensing requirements, and other applicable laws that require the collection, processing, and retention of certain categories of player data. Processing for these purposes is mandatory and cannot be refused as a condition of using the platform.
Legitimate Interests. ap33 processes technical and usage data, communications records, and fraud detection data on the basis of its legitimate interests in maintaining platform security, detecting and preventing prohibited conduct, and improving its services — provided these interests are not overridden by your fundamental rights and freedoms.
Consent. Where ap33 sends you promotional communications or uses non-essential cookies, this processing is based on your consent. You may withdraw consent for marketing communications at any time by contacting support or using the unsubscribe mechanism in any marketing email.
ap33 does not sell or rent your personal data to third parties. ap33 shares personal data only in the following circumstances:
Payment Processors. ap33 shares transaction data with payment service providers — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX operators, and card processing networks — to the extent necessary to process your deposits and withdrawals. These processors operate under their own privacy policies and data security standards.
Game Providers. Technical session data is shared with ap33's game providers (including live studio providers) to the extent necessary to deliver live dealer games and other gaming products within the ap33 platform.
Regulatory and Law Enforcement Authorities. ap33 may disclose personal data to gaming regulatory authorities, financial intelligence units, law enforcement agencies, or other governmental bodies where required to do so by law, court order, or regulatory directive. Such disclosures will not normally be preceded by notice to the affected player where prohibited by law.
Professional Advisers. ap33 may share personal data with its legal advisers, auditors, and insurers where necessary for the provision of professional services, subject to confidentiality obligations.
Corporate Transactions. In the event of a merger, acquisition, or sale of all or part of ap33's business assets, player data may be transferred to the relevant counterparty subject to appropriate data protection safeguards.
ap33.bid uses cookies and similar tracking technologies. The categories of cookies used by ap33 are:
ap33 does not use third-party advertising or tracking cookies that share data with advertising networks. You may manage cookie preferences through your browser settings. Disabling essential cookies will impair your ability to use the ap33 platform.
ap33 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
Notwithstanding these measures, no data transmission over the internet can be guaranteed as completely secure. You use the ap33 platform at your own risk in this regard. If you become aware of any security vulnerability affecting ap33, please report it promptly to [email protected].
ap33 retains your personal data for the following periods, or longer if required by applicable law:
Upon expiry of the applicable retention period, ap33 will securely destroy or anonymise your personal data.
Subject to applicable law and regulatory restrictions, you have the following rights in respect of your personal data held by ap33:
To exercise any of these rights, contact ap33 support at [email protected] with the subject line "Data Rights Request." ap33 will respond within thirty (30) calendar days of receiving your request.
ap33 is strictly an adults-only platform. We do not knowingly collect or process personal data from any person under 21 years of age. If ap33 becomes aware that it has inadvertently collected personal data from a person under 21, such data will be deleted immediately and the associated account will be closed. If you believe that a minor has registered an account with ap33, please contact [email protected] immediately.
ap33 operates under an international gaming authority licence and may process or store personal data in jurisdictions outside Malaysia. Where personal data is transferred to jurisdictions that do not provide a level of data protection equivalent to that applicable in your home jurisdiction, ap33 implements appropriate safeguards — including contractual data protection clauses with relevant processors and service providers — to ensure your data remains protected to a standard consistent with this Privacy Policy.
ap33 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. Material changes will be communicated to registered players via email or platform notification with reasonable advance notice. The date of the most recent revision is displayed at the top of this document. Continued use of the ap33 platform following the effective date of any revised Privacy Policy constitutes acceptance of the updated terms.
For any privacy-related queries, requests, or complaints, contact the ap33 Data Protection team at: [email protected] with "Privacy Request" in the subject line. ap33 is committed to resolving all privacy complaints promptly and fairly.
If you are unsatisfied with ap33's response to a privacy complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction, or with the gaming regulatory authority under whose licence ap33 operates.
Play with Confidence
ap33 protects your personal data with bank-grade encryption, transparent data practices, and your full right to access, correct, or delete your information. Log in and play with peace of mind.
21+ Players aged 21 and above only. Please gamble responsibly.